02 / Our standards
Good evidence.
Clear accountability.
A rates review should leave you better informed at every step. These are the principles built into the Ratewise workflow.
Start with the record.
Our screening uses official rating-list records and comparable assessments. We show a potential reduction only where the available data supports an indication, with its assumptions and limitations.
Make the reasoning visible.
You can inspect the proposed rateable value, the comparable evidence and the documents in your case. An instant screen is a starting point; it is not a professional conclusion or a promised refund.
Put a person behind the judgment.
A named rating specialist must review the valuation, property facts and effective date. Automation supports preparation and administration; it cannot approve its own evidence.
Keep authority with you.
Written instruction and a separate appointment in the official government service are required. You confirm property facts before a Check. An appeal needs your separate agreement.
Be precise about the fee.
The standard fee is 25% of the agreed recovery basis, with VAT where applicable. You see the calculation before instructing us. Third-party expenses are never automatically added.